Network Operations Center
The BBHWorks Global NOC service handles routine system maintenance and network monitoring functions on a 24/7 basis. We take care of it all – escalating alerts, reviewing backups, defragmenting your hard disk, deleting temporary files, preventing viruses and reducing spam – without interruption to your daily business operations. The result – you’re free to focus on your core business, rather than your technology.
Because every organization’s requirements are different, we offer several services to give you the flexibility you need:
- FrontBridge – Anti-spam: A cloud-based tool that provides preventative and protective spam defense, keeping spam and Emails containing viruses (Malware) from reaching corporate email servers.
- FrontBridge Archiving: This service intercepts and makes copies of inbound, outbound, and internal email, as well as IM and other communications, such as Bloomberg mail, and stores those message copies in a secure, tamperproof archive. (Required for compliance with SEC Rule 17a-4, NASD 3010, Sarbanes-Oxley, and HIPAA)
- Helpdesk 8x5: Certified technicians from our Service Assurance Team manage the Helpdesk and Dispatch Service during business hours with expert capability. They deliver an immediate, live response to end user problems assisting with level 1 (Application), level 2 (Operating System), and level 3 (Infrastructure) issues.
- Helpdesk 24x7: Certified technicians from our Service Assurance Team manage the Helpdesk and Dispatch Service 8x5x365 with expert capability. They deliver an immediate, live response to end user problems assisting with level 1 (Application), level 2 (Operating System), and level 3 (Infrastructure) issues.
- Hosted Exchange 5GB: A cloud-based Email solution that offers enterprise functionality with 99.999% uptime.
- Hosted Blackberry: A cloud-based solution that provides full Blackberry integration with hosted exchange mailboxes.
- Offsite Backup: Fully automated backup program that allows for secure online transfer of fully encrypted data to an offsite data center, ensuring that regular backups are stored safely and remotely.
- Server Monitor/Patching: 24x7 Server and network monitoring to anticipate and resolve problems. Proactive installation of security patches to maximize network and system security.
- Workstation Monitor/Patching: 24x7 workstation monitoring and proactive installation of security patches to maximize desktop security.
